Topsider Homes’ Internet Privacy Policy
Topsider Homes (“Topsider”) is committed to respecting your privacy and recognizes your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" refer to any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this privacy policy is to inform you what personally identifiable information, or personal information, we may collect from you when you visit our website, how we use such information, the choices you have regarding our use and your ability to review and correct the information. This policy applies only to users accessing our website from the United States and Canada.
As a part of our commitment to your privacy, Topsider supports and adheres to generally accepted guidelines and practices to insure the privacy of those who provide us with information. We also will honor all requests not to call, mail, email, or otherwise solicit those who wish to limit or terminate contact by Topsider.
The Information You Provide
You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain addresses from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous.
There may be times when we will ask you to provide certain information about yourself, such as your name, shipping/billing address, building site, telephone number, email address, credit card information, and/or other information necessary to fulfill a request. We also maintain a record of user-sessions and all information provided. Providing such information is completely voluntary; if, however, you choose not to provide the information we require, we may be unable to fulfill your request.
Using Information About You
We use the personally identifiable information you provide for internal purposes only. This information is necessary so that we may confirm and track orders, analyze trends and statistics, determine how best to serve you, and to inform you about new products, services, special offers, etc. We do not sell or distribute any such information.
In the unlikely event that we have reason to believe it is necessary to identify, make contact with, or bring legal action against persons or entities who may be causing injury or damages to you, to Topsider, or to others, we may disclose your personally identifiable information. Topsider may also disclose your information when we believe the law requires it.
Editing, Updating, Correcting and Deleting Information About You
We want to communicate with you only if you want to hear from us. If you prefer not to receive any phone calls or information from us, please let us know by calling us at 1-866-867-9300, or by sending an email to customerservice@topsider.com . Please be sure to include your email address, full name, and specifically what information or contact you do not want to receive. If you would like to update or correct your email address, street address or other personal information, please contact us the same way.
Please note that these requests may take up to 2-4 weeks to be effective, particularly if we are removing your name from postal mailings. In addition, when you order information from us online or otherwise, we may need to contact you via phone, email, or mail in order to address issues specific to your order, even if you have opted to not receive communications.
Protecting Children
Topsider takes special care to protect the safety and privacy of children. Our website is a general audience site. Children under the age of 18 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
Using Cookies
Our website is designed to use "cookies" in some instances, but it also allows visitors to choose not to receive them. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. We may use cookies to enhance your interaction with our websites, remind us of who you are, tailor our contacts and information to suit your personal interests, estimate our audience size, process an order or request, and/or analyze your visiting patterns. You can set your browser to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it.
Promoting Internet Security
We use sophisticated encryption and authentication tools to protect the security of the personal information that you share with us. While we strive to protect your personal information, we have no control over Internet traffic outside of our system and cannot warrant the security of such external transmissions. Once we have received your data we will protect its security on our systems.
Linking to Third Party Sites
Our website may contain links to websites operated and maintained by independent third parties, over which we have no control. Their privacy policies may be different from Topsider’s. You should always read the privacy policy of any Internet site before disclosing personal information.
Policy Changes
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our website. Those changes will go into effect on the date posted in the notice.
Your Feedback
To help us improve our privacy policy and practice, please give us your feedback. You may email us at customer_service@topsider.com, or write to us at:
Topsider Homes
Attn: Customer Services
P.O. Box 1490
Clemmons, North Carolina 27012.